This policy applies to courses and assessments booked directly with ILEES. Courses booked through an accredited training center are also subject to that center’s own terms.
01Making a booking
Bookings can be requested through our contact page or by email. A place is confirmed once we have accepted the booking in writing and received payment or an approved purchase order.
02Cancellation by the client
- More than 14 days before the start date: full refund or free transfer to another date.
- 7–14 days before the start date: 50% refund, or one free transfer.
- Less than 7 days before the start date, or non-attendance: no refund; one transfer may be offered at our discretion.
Candidate substitutions are accepted free of charge up to the start date, provided the new candidate meets the course requirements.
03Group and on-site training
On-site and closed-group programmes are planned specifically for the client. Cancellation terms for these programmes are stated in the individual quotation.
04Cancellation or changes by ILEES
We may postpone or cancel a course because of insufficient bookings, trainer illness, unsafe weather, equipment failure or other events outside our control. In that case we will offer an alternative date or a full refund of course fees. We are not responsible for travel or accommodation costs.
05Failing to complete a course
Candidates who are removed for safety or conduct reasons, or who do not meet the assessment criteria, are not entitled to a refund. Re-assessment may be arranged for an additional fee.
06Refunds
Approved refunds are made to the original payment method within 30 days.
07Contact
To change or cancel a booking, contact [email protected] as early as possible.
